For sellers

How to sell on ElectroMarket

Whether you're clearing out an old phone or running a refurb shop, this guide gets you from sign-up to first payout. The key thing to know up front: you are the merchant of record — the buyer pays your Stripe or Square account directly, ElectroMarket never holds funds. And we don't take a cut: 100% of every sale goes to you.

1.Choose Personal or Business at sign-up

On the registration page you pick an account type. You can't change this later, so:

  • Personal— you're selling your own gear occasionally. No business name needed.
  • Business— you're selling regularly under a registered business name (sole trader, ABN holder, company). The business name shows on your listings and seller profile.

Business sellers in Australia: you're responsible for GST registration and remittance once you cross the ATO threshold. ElectroMarket doesn't collect or remit tax for you.

2.Verify your email

We send a verification link the moment you register. You can browse and message immediately, but you can't list items or accept payments until verified. Didn't get it? Open /verify-email and click Resend.

3.Connect a payment provider

Visit Account → Payments. You'll see two cards: Stripe and Square. You only need one to start, but you can connect both.

Stripe (recommended for most)

  1. Click Connect Stripe.
  2. You'll be redirected to Stripe's onboarding form. Have your photo ID and bank details ready — it takes 5–10 minutes.
  3. Stripe verifies your identity and bank account. Once approved, payments settle to your bank in ~2 business days.
  4. Back on ElectroMarket the card flips to Active and buyers can pay you with Stripe immediately.

Stripe issues your annual tax forms (e.g. 1099-K equivalent) — not ElectroMarket. Stripe charges its own card-processing fee (around 1.7%–2.9% + 30¢ per transaction depending on card type) — that's Stripe's, not ours.

Square (only if you already use it)

  1. You need an existing Square merchant account first (Square doesn't onboard fresh sellers through us).
  2. Click Connect Square. You'll authorise ElectroMarket to create payments on your account.
  3. We grab your default location automatically. Done — buyers can now pay you with Square.

4.Create your first listing

Click + Sell Item in the navbar. Good listings have:

  • Clear photos — at least 3, taken in daylight. Show the screen on, any cosmetic damage honestly.
  • Honest condition — pick the closest match (Like new, Good, Fair). Buyers leave bad reviews when condition was oversold.
  • Specifics in the title— model number, storage, colour. "iPhone 13 Pro 256GB Sierra Blue" beats "Old iPhone".
  • Reasonable price — check Browse to see what similar items go for.

5.When a buyer orders

The order shows in Dashboard → Selling → In Progress. You'll get a notification and an email.

  1. Confirmthe order — this signals to the buyer that you've got it and pay buttons appear on their side.
  2. The buyer pays via Stripe / Square / cash. Online payments land in your provider account immediately. ElectroMarket takes no cut — 100% of the buyer's payment is yours (minus Stripe's / Square's own card-processing fees).
  3. Ship it and add a tracking number. Mark as shipped in the dashboard.
  4. Once the buyer marks received (or the auto-complete window elapses), the order is closed and you can leave a review.

6.Fees and payouts

  • ElectroMarket platform fee: none. We don't take a cut of your sales — 100% of every payment is yours.
  • Stripe / Square processing fees: charged by those providers, not by us. Roughly 1.7%–2.9% + 30¢ per online transaction depending on card type. Cash and bank transfer have no processing fee.
  • Payouts: managed by Stripe / Square, not by us. Stripe defaults to a 2-business-day rolling payout to your bank. See your earnings card for your lifetime total.

7.Refunds and disputes

You can issue a full refund on any paid order from the order page. The refund debits your Stripe / Square account directly.

If a buyer opens a dispute (or files a chargeback directly with their bank), an ElectroMarket moderator reviews and may rule in their favour. Chargebacks and their fees are your responsibility— we don't reimburse them.

Best defence: ship promptly, keep tracking numbers on file, and don't describe items more generously than they deserve.

8.Account types: when to switch up

A Personal account is fine for the first few sales. Convert your intent to a Business account (re-register with a new email or contact us) once any of these is true:

  • You're selling regularly enough that the ATO would call it a business.
  • You have an ABN and want it on your invoices.
  • You want the Business badge on your profile (it boosts buyer trust).
Still have questions? Contact us. For the legal side, see the Terms of Service.